HCL Technologies Limited Walk In On 24th Aug 2019- :HCL Technologies Limited Walk In On 24th Aug 2019 for the position of Service Desk L1-technical Support .Please go through following summary of vacancy. Please check at bottom of the this Summary of vacancy for more details and apply on source web page.
|Post Name||Service Desk L1-technical Support|
|Salary||Not Disclosed by Recruiter|
|Time & Venue||10 AM onwards HCL Technologies Ltd – AMB 6- South Phase, MTH Road, SIDCO Industrial Estate, Ambattur, Chennai, Tamil Nadu 600058|
Opening date: 24/08/2019
Job Description: -Provide hardware / software / network problem diagnosis / resolution via telephone/email/chat for customers end users Route problems to internal 2nd and 3rd level IT support staff. Coordinate and manage relationships with vendors and support staff that provide hardware / software / network problem resolution. Administer and provide User account provisioning. Use the Incident Management System to document and manage problems and work requests and their respective resolutions and circumvention’s. Responds to telephone calls, email, instant messages, and assigned tickets from users; Assign work orders / incidents to appropriate support teams and follow up until closure. Respond to, and diagnose, problems through discussions with users, including problem recognition, logs, research, isolation, resolution, and follow-up steps; Provide level 1 remote desktop support and perform other activities based on SOPs Perform user account management activities Escalate complex problem to appropriate support specialists Responsible for activities relating to the evaluation, analysis, and setup of PC-based software products (e.g., word processors, spreadsheets, presentation graphics, database management systems, electronic mail, and communications) Troubleshoot client software and basic network connectivity problems Identify, evaluate and prioritize customer problems and complaints May train users and operators on a limited basis and/or may write training procedures Participate in on-going training and departmental development Routine maintenance updates with other IT staff and business units Provide all required documentation including standards, configurations and diagrams Provide knowledge transfer of Service Desk operations
About Company :HCL Technologies Limited is an Indian multinational IT services company, headquartered in Noida, Uttar Pradesh, India. It is a subsidiary of HCL Enterprise